Refund Policy
We want you to be completely satisfied with your purchase.
Last Updated: January 2026
Eligibility
Products may be returned within 30 days of delivery if they are unopened and in their original packaging.
Return Process
To initiate a return, contact our customer service team at info@a2lab.ae with your order number and reason for return.
Refund Method
Refunds will be processed to the original payment method within 5-10 business days after we receive and inspect the returned items.
Exceptions
Opened or used products cannot be returned for hygiene and safety reasons. Damaged or defective products will be replaced at no additional cost.
Return Shipping
Customers are responsible for return shipping costs unless the product was received damaged or defective.
Questions
For any questions regarding our refund policy, please contact us at info@a2lab.ae.